The established policy of H. T. G. is to provide our customers with products and services that satisfy their needs and
expectations in terms of quality, service, price, and delivered in conformance with the company’s quality specifications
or as laid down by the customer.
Throughout the continuous improvement of our products and processes, we aim to deliver to our customers products
and services with zero defects fit for use matching the quality standards set by our management.
H. T. G. commits itself to continuous improvement, further expanding and increasing its competitive leadership in
quality, cost and services in a joint partnership with their shareholders, employees, suppliers and customers.
The company’s quality system is in accordance with the requirements of ISO9001:2008 and is considered to be
the minimum standard set to be achieved by the company to ensure that the requirements of our customers are
adhered to in all respects.The quality procedures are mandatory and no deviations or alternatives are permitted.
All the company’s employees, whether directly involved with product quality or not, must comply with them and
work through the policy set.The Quality Department has been given the responsibility and authority to ensure that
this policy is established, enacted correctly, implemented and that the quality system is periodically reviewed to
improve its suitability and effectiveness.
It is our belief that a quality conscious company will build on its own reputation: therefore, a program of controlled
quality is operated from day one that is receiving quality sensitive materials, all through the process in production till
the final phase of dispatching the goods to our customers.
Each employee is made aware, and through continuous extensive training, of the need to improve performance and
workmanship wherever and whenever possible in order to produce and provide the best quality products and
services. This is reflected in job descriptions and operating procedures in addition to the support and encouragement
given by immediate superiors.
In the End of the day, our policy and processes are reduced into one simple sentence:
“A satisfied customer is the best business strategy of all”
General Manager: Ibrahim Maalouf